Helen Moses

Comments 4

  1. SMI Financial Coaching

    Great post! Yes, tone of voice is VERY important and make or break a business.

  2. John O'Connorq

    So many of the little things that you talk about are monumentally important to customer service, sales and the perception of your company. Right on it Helen.

  3. Luba Forno

    Nice read, I just passed this onto a colleague who was doing some research on that. And he just bought me lunch because I found it for him smile Therefore let me rephrase that: Thanks for lunch!

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